Cancellation Policy Tours
Cancellation Policy Tourist Packages
Policies for cancellation or termination of services:
- Changes in service dates must be requested in writing (subject to
availability).
- The company does not make refunds.
- In case of cancellation or annulment of the service 10 days before the date
scheduled for the tour, the agency will charge the applicant of the reservation 10% of the total amount for administrative expenses and the difference will remain as a balance in favor of the client for other services (1 year of validity). If a cancellation or annulment is received 9 days or less before the date of arrival or start of the contracted service, a NO SHOW will be charged for 100% of the amount paid.
- If you do not attend on the day of service, it will be considered a "No Show" with no room for Claims, Postponements or Refunds.
- The service is subject to variation without previous notice, due to
weather conditions (rain, huaycos, floods, etc), strikes and/or anti-shows and any other event that does not allow the normal development of the itinerary.
- Any cancellation of the service for the reasons indicated, no
refund is applicable.
- In this case, the Operator could carry out a contingency plan with an alternative tour.
- If you decide to withdraw before the end of the service, there will be no refund for that either.
Changes of dates
In case of change of date of the trip by the passenger, there is no cost if it is done in advance, subject to availability and policies of hotels and suppliers.
Cancellatio
n
If a cancellation is received up to and including 30 days prior to the date of arrival in Peru or the start of the contracted service, the trip deposit will be fully reimbursed minus 25% for administrative costs of the total trip.
If a cancellation is received 29-16 days before the arrival date or start of the contracted service, the refund will be subject to a penalty of 50% of the contracted price.
No refund will be granted if the cancellation is received less than 15 days before the date of arrival or start of the contracted service.
If a last minute sale is made and a refund is subsequently requested, the penalty applied will be 100% of the contracted price.
Failure to present the passenger(s) will result in the total loss of the contracted service without any refund.
Likewise, the cancellation or withdrawal of the service(s) contracted during the excursion will not entitle you to any refund.
Certain services may be interrupted or cancelled due to weather conditions, force majeure, acts of God, riots, demonstrations or strikes, etc. or others beyond the control of hotels, airlines, service providers or Be Fun Peru or its associates.
No refunds will be given as a result of these interruptions or cancellations beyond our control.
Responsibility
In all arrangements Be Fun Peru acts on behalf of our clients, organizing on their behalf the means of transportation, accommodation or other tourist services required, therefore we do not assume responsibility in case of accidents, losses, delays or interferences with the tours due to force majeure or other events that do not involve our responsibility, especially with respect to programs and schedules.
Important
Our company is not responsible for diseases, physical and/or mental impairments, contracted that may endanger the health or integrity of the passenger or third parties during the development of the contracted tour, or that imply limitation or impairment for the provision of our tourism services.
Therefore, the Company will NOT recognize any claim or refund for the concepts mentioned, including cases where under normal conditions no problem is manifested.
We request that you inform us prior to contracting our services of the existence of any limitations of this nature, in order to recommend specific services that contemplate such impediments.
Legal Framework
Both parties agree that this contract is entered into in accordance with Peruvian law.